Refund Policy

Last Updated: March 14, 2026

30-Day Money-Back Guarantee

We want you to be completely satisfied with Product Scans. If for any reason you're not happy with our service, you can request a full refund within 30 days of your purchase.

Refund Eligibility

Situation	Eligible for Refund?
Within 30 days of purchase	✅ Yes - Full refund
31-60 days after purchase	⚠️ Prorated refund (case-by-case)
Over 60 days after purchase	❌ No refund available
Free trial scans used only	N/A - No payment made
Promo code bonus scans	N/A - No payment made

How to Request a Refund

1. Email us at everything@8eight8.net with:
   • Your email address used for purchase
   • Date of purchase
   • Reason for refund (optional, helps us improve)
2. Wait for confirmation - We'll respond within 24-48 hours
3. Receive your refund - Refunds are processed to your original payment method within 5-10 business days

Subscription Cancellation

You can cancel your subscription at any time:

• Your subscription will remain active until the end of your billing period
• You will not be charged for the next billing cycle
• Cancellation does not automatically trigger a refund (request separately if within 30 days)

Non-Refundable Items

Technical Issues

If you're experiencing technical issues with the service:

1. Contact our support team first at everything@8eight8.net
2. We'll work to resolve the issue
3. If we cannot resolve it, a full refund will be provided regardless of the 30-day window

Chargebacks

We encourage you to contact us directly for refunds rather than filing a chargeback with your bank. Chargebacks incur fees and may result in your account being permanently suspended.

App Store Purchases

If you purchased through the Apple App Store or Google Play Store:

• Refunds must be requested through the respective app store
• Apple: Request a refund from Apple
• Google: Request a refund from Google Play

Contact Us

For refund requests or questions about this policy:

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