Refund Policy

Last Updated: May 21, 2026

Our Guarantee: We offer a 30-day money-back guarantee on paid access purchased directly from Product Scans. If you're not satisfied, we'll refund your purchase.

30-Day Money-Back Guarantee

We want you to be completely satisfied with Product Scans. If for any reason you're not happy with our service, you can request a full refund within 30 days of your purchase.

Refund Eligibility

Situation	Eligible for Refund?
Within 30 days of purchase	✅ Yes - Full refund
31-60 days after purchase	⚠️ Prorated refund (case-by-case)
Over 60 days after purchase	❌ No refund available
Free trial scans used only	N/A - No payment made
Promo code bonus scans	N/A - No payment made

How to Request a Refund

Email us at support@productscans.com with:
- Your email address used for purchase
- Date of purchase
- Reason for refund (optional, helps us improve)
Wait for confirmation - We'll respond within 24-48 hours
Receive your refund - Refunds are processed to your original payment method within 5-10 business days

Direct Purchase Access

Product Scans currently sells lifetime paid access through eligible one-time direct checkout flows outside the current iOS and Android store builds:

Refund requests should be sent to support@productscans.com
Refund approval does not happen automatically inside the app
If future renewal options are added, we will disclose them before purchase

Non-Refundable Items

The following are NOT eligible for refunds:

Accounts terminated for Terms of Service violations
Refund requests made more than 60 days after purchase
Multiple refund requests from the same user (abuse prevention)

Technical Issues

If you're experiencing technical issues with the service:

Contact our support team first at support@productscans.com
We'll work to resolve the issue
If we cannot resolve it, a full refund will be provided regardless of the 30-day window

Chargebacks

We encourage you to contact us directly for refunds rather than filing a chargeback with your bank. Chargebacks incur fees and may result in your account being permanently suspended.

App Store and Google Play Purchases

The current iOS and Android store builds do not sell new Product Scans digital access in-app. If a future StoreKit or Google Play Billing purchase path is implemented and you purchase through the Apple App Store or Google Play Store:

Refunds must be requested through the respective app store
Apple: Request a refund from Apple
Google: Request a refund from Google Play

Contact Us

For refund requests or questions about this policy:

Email: support@productscans.com

Response Time: Within 24-48 hours

Support Page: productscans.com/support

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