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Get help with Product Scans

Frequently Asked Questions

How do I scan a barcode?

Open the app and tap "Camera Scan" to use your device's camera. Point it at any UPC, EAN, or QR code. The app will automatically detect and scan the barcode.

What if a product has no barcode?

Use our AI Label Scanner! Tap "Label Scan" and take a photo of the product's ingredient label or nutrition facts. Our AI will extract the information automatically.

How many free scans do I get?

New users get 3 free scans. You can earn more by inviting friends (5 bonus scans each) or using promo codes from influencers and partners.

How much does unlimited access cost?

Unlimited scanning is $14.99/year — that's less than $1.25/month. You get unlimited barcode scans, AI label scans, and all features.

What data sources do you use?

We aggregate data from trusted sources including Open Food Facts, FDA Recalls Database, UPC Item Database, USDA FoodData Central, and more.

Why wasn't my product found?

Some products may not be in our databases yet. Try the AI Label Scanner to extract information directly from the product's label. We're constantly adding new products.

Is my data private?

Yes! We don't track you or sell your data. Scanned images are processed immediately and not stored. Read our Privacy Policy for details.

How do I use a promo code?

Tap the "Promo Code" button in the app's top banner. Enter your code (like INFLUENCER50) and tap Redeem. Your bonus scans will be added instantly.

How do I invite friends?

Tap "Get Free Scans" or "Invite" in the app. You'll get a unique referral link to share. When friends sign up using your link, you both get 5 bonus scans!

Can I request a refund?

Yes, if you're not satisfied within 7 days of purchase, contact us for a full refund. After 7 days, refunds are prorated based on usage.

Still Need Help?

Our support team is here to help!

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