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Have a question, feedback, or need support? We'd love to hear from you. Choose the best way to reach us below.
Average Response Time: We typically respond within 24 hours during business days.
Frequently Asked Questions
Before reaching out, you might find your answer in our FAQ:
- How does Product Scans work? - Take a photo of any product label, and our AI extracts visible label details, checks FDA/CPSC recalls, and only shows supported factual claims when cited sources qualify.
- Is it free? - Yes. Web users can start with 3 free scans through a backend-owned trial session. Current iOS and Android store builds require sign-in or sign-up before scanning. Eligible direct web paid access is currently priced at $14.99.
- How does Product Scans handle accuracy? - Product Scans does not promise perfect results. It stays conservative, cross-checks label extraction when multiple models are available, and only shows supported factual claims when citations and confidence thresholds qualify.
- What about refunds? - We offer a 30-day money-back guarantee on direct purchases. See our Refund Policy.
- Is my data private? - Yes. Label images are processed for requested scans, derived scan summaries may be saved to history, and we do not sell your data. See our Privacy Policy or account deletion page.
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